What is Your Equipment Return Policy for Ozone/Hydroxyl Generators?
We offer a 30-day money-back guarantee with the following conditions:
- A return form must be requested within 30 days of receiving your order. To request a return form, call our toll free number or send in a web message.
- The item is returned in like-new condition. All box containers, paperwork, and cords are returned with the item.
- You are only allowed to return a total of one item. If you are unsure about a product, order one and test if for your application, then you can order more at a later date.
- Shipping charges are not refundable
- Refunds are processed 10 days after receipt of the item (at our office). This gives us time to receive and test the returned item. Your bank may also have a few days of processing delay to return the funds back to your card.